Last Updated: October 24, 2025

1. Introduction

At Canada Custom Autoworks, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website canadacustomautoworks.com, make an online deposit, or visit one of our store locations.

Our business operates as a hybrid commerce platform—customers can reserve or pay a deposit for products online and complete their purchase and pickup at a local store.

Canada Custom Autoworks complies with applicable privacy legislation in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws.


2. Information We Collect

We collect only the information necessary to provide our products and services, including:

  • Personal Information: Name, phone number, email address, and billing addresses.
  • Order and Payment Details: Product selections, deposits, and transaction-related details. We do not store full credit card information; all payments are processed securely via trusted third-party providers.
  • Communication Records: Messages or inquiries submitted via forms, email, or social media.
  • Website Usage Data: IP address, browser type, device information, and browsing behavior collected through cookies and analytics tools.
  • Store Visit or Pickup Data: Information related to your chosen pickup location, vehicle details (if provided), and scheduling.


3. How We Use Your Information

Your information helps us to:

  • Process online deposits, reservations, and in-store pickups.
  • Communicate updates about your orders or inquiries.
  • Provide customer support and manage service requests.
  • Improve our website experience, product offerings, and customer service.
  • Send promotional content or updates only if you have opted in.
  • Maintain compliance with applicable laws and protect against fraud.


4. How We Share Your Information

We do not sell or rent your personal information.

We may share limited information with:

  • Service Providers who help operate our business (e.g., payment processors, shipping partners, or marketing platforms).
  • Technology Partners that support website analytics or advertising (e.g., Google Analytics, Meta Pixel).
  • Legal Authorities, if required to comply with laws or protect our rights.

Some of our service providers may store or process personal information outside of Canada. In such cases, your information may be subject to the laws of those jurisdictions.

All third parties are contractually bound to handle your data responsibly and use it only for the services they provide on our behalf.


5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance website performance and usability.
  • Analyze how visitors interact with our site.
  • Deliver relevant advertisements or special offers.

We use third-party analytics and advertising tools such as Google Analytics and Meta Pixel, which may collect data about your interactions with our site to measure performance and improve our marketing.

You can adjust your browser settings to refuse cookies or opt out of certain analytics tools (e.g.,Google Analytics Opt-out Add-on). However, some site features may not function properly without cookies.


6. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes described above or as required by law.

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure.


7. Your Rights

You have the right to:

  • Access or request a copy of the personal information we hold about you.
  • Correct or update inaccurate information.
  • Withdraw consent for marketing communications.
  • Request deletion of your information, where permitted by law.

To exercise any of these rights, please contact us using the information below.


8. Minors

Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from minors.


9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms or partners. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing personal information.


10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. Updates will be posted on this page with a new “Last Updated” date.