Return & Refund Policy
We strive to ensure every order meets your expectations. Please review the following conditions before initiating a return or cancellation.
Return Window
Returns are accepted within 30 days of delivery, provided the item meets all return conditions and an RMA (Return Merchandise Authorization) is issued in advance.
Returns without an RMA will not be accepted.
Return Eligibility
To qualify for return:
- Items must be unused, undamaged, and in original condition
- Items must be returned in original packaging, including double-boxing for wheels
- The product must not have been mounted, installed, or altered in any way
Non-Returnable Items
- Mounted wheels and tires
- Products that have been used, installed, or returned in poor condition
- Orders sourced from external vendor warehouses
- Any product returned without proper packaging or an approved RMA
Cancellations & Deposits
- Deposits are non-refundable, unless otherwise approved in writing
- If a deposit is refunded, it may be reduced by applicable restocking fees and shipping costs
Orders canceled after processing but before shipping may still be subject to:
- 25% restocking fee
- Inbound shipping fees (if products were transferred in)
- Outbound shipping fees (if product was in transit at time of cancellation)
Refund Deductions
Approved returns will be refunded to the original payment method (if permitted), minus:
- 25% restocking fee
- Original outbound shipping cost
- Return (inbound) shipping cost
- Any inbound freight or warehouse transfer costs, if applicable
If we provide return labels, shipping charges will be deducted from your refund. If you use your own carrier, we recommend using a trackable service with adequate insurance.
Packaging Guidelines
Returned items must be securely packaged:
- Wheels: double-boxed with protective foam or cardboard face guards
- Tires: clean, unmounted, and securely strapped if shipped in pairs
- Wheel & Tire Packages: must replicate the original protective packaging
- Hardware: packed separately and clearly labeled
Returns that arrive damaged due to inadequate packaging will not be refunded.
Refused Deliveries & Undeliverables
Refused or undeliverable shipments will be treated as returns and refunded according to the policy above — including all restocking and shipping fees.
Questions?
If you’re unsure whether your order qualifies for return or refund, please contact us before proceeding. We’re here to help.